Privacy policy

At Ignitex, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following information:

• Contact information: Your name, email address, phone number, company name, and location.

• Project information: Details you share about your brand, product, requirements, budget, timeline, or business.

• Communication data: Messages, emails, call notes, and other correspondence with our team.

• Website usage data: IP address, browser type, device information, pages visited, referring source, and time spent on the website.

• Cookie data: Information collected through cookies or similar technologies, where enabled.

We only collect information that you voluntarily provide or that is reasonably required to operate and improve our website.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries and project requests

• Prepare proposals, estimates, and project recommendations

• Deliver and manage our services

• Communicate project updates

• Improve our website, services, and user experience

• Analyse website traffic and performance

• Send updates or insights when you have chosen to receive them

• Maintain security and prevent misuse

• Meet legal or regulatory requirements

We do not use your personal information for unrelated purposes without appropriate notice or consent.

3. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance.

These technologies may collect information such as your device type, browser, approximate location, visited pages, and referral source.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

4. How We Share Information

We do not sell or trade personal information.

We may share limited information with trusted service providers that help us operate our business, including:

• Website hosting providers

• Analytics platforms

• Email and communication services

• CRM and project-management tools

• Scheduling and form-processing services

• Professional advisers or legal authorities when required

These providers may only access the information necessary to perform their services.

5. International Data Processing

Ossian Design Lab is based in India and works with clients and service providers globally.

Your information may be processed or stored in countries outside your location. Where required, we take reasonable steps to ensure that such information receives appropriate protection.

6. Data Retention

We retain personal information only for as long as necessary to:

• Respond to your enquiry

• Manage an active or potential project

• Maintain business and financial records

• Meet contractual or legal obligations

• Resolve disputes or protect legitimate business interests

Information that is no longer required may be securely deleted or anonymised.

7. Data Security

OWe use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

However, no online system or transmission method can be guaranteed to be completely secure.

8. Your RightsDepending on your location and applicable law, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Request deletion of your information

• Withdraw previously provided consent

• Object to or restrict certain processing

• Opt out of marketing communications

• Ask how your information has been used or shared

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing a request.

9. Third-Party Links

IOur website may contain links to external websites or platforms.

Ossian Design Lab is not responsible for the privacy, security, or content practices of third-party services. We recommend reviewing their policies before providing personal information.

10. Children’s Privacy

Our website and services are intended for businesses, founders, professionals, and organisations.

We do not knowingly collect personal information from children. Please contact us if you believe a child has submitted information through our website.

11. Changes to This Policy

We may update this Privacy Policy when our website, services, tools, or legal obligations change.

The latest version will always be published on this page with the updated date.

12. Contact Us

For privacy questions, requests, or concerns, contact:

Ossian Design Lab
Gurugram, India
Working globally

Email: hi@ossiandesignlab.com
Website: ossiandesignlab.com